- How to register?
- Shopping Guide
- Account Security
- Delivery Method
- Contact Us & Service Hours
- Personal Information Security
- About Thai Fintech Co.,Ltd.
1. Is shipping fee charged?
The Company doesn’t charge for shipping fee, except Customer wants to change or return the product. In such case, Customer shall be responsible shipping fee in order to shipping products back to the Company head office.
2. What should Customer do if the status showing products received but Customer didn’t receive it?
Please contact call center 02-105-4638 to 0.
3. What should Customer be concerned before signing receipt confirmation.
1. Check the condition of the products (Example: defective or damaged etc.)
2. If receipt confirmation is signed (Whether it is signed by Customer or others), Company will consider as it has already been confirmed. Customer will not be able to cancel the order and cannot refuse that the product is received and Company will not re-send the product.
3. If Customer want to change/return, Customer shall be responsible shipping fee.
4. If Customer have any questions about the product received, please contact call center 02-105-4638 to 0.
4. Can Customer open the package before signing receipt confirmation?
Customer can open the package to check whether the product is correct or not. If not correct, Customer can return to the officer or contact call center 02-105-4638 to 0.
5. What should Customer do when not getting the product?
1. If Customer is not convenient or unable to pick up the product at the date determined, please contact e-mail firstname.lastname@example.org or call center 02-105-4638 to 0 to change the date/time to get the products again.
2. Officer will confirm the shipping and location before shipping. In case Customer not convenient or unable to pick up, Customer can inform officer the time and location that Customer convenient to receive products. However, it is up to the discretion of the officer whether it can be shipped or not or the date needs to be changed.
3. Customer can authorize the other person to receive the product (If is not convenient or unable to pick up the product) but Customer have to contact call center 02-105-4638 to 0 and provide purchase order; the name, phone number of the other receiver.
4. When the other receiver received product, officer will contact Customer who made a purchase to identify and confirm the ship has been completed and signed.
6. Edit address or phone number of delivery
1. If the order hasn’t been placed, Customer can edit the phone number and shipping address anytime.
2. If the order has been placed, please contact e- mail email@example.com or call center 02-105-4638 to 0.
7. There is no shipping status information
If Customer has made payment but there is no shipping status information or information is not updated, please wait 1 working day. If 1 working day has passed but still the information is not updated, please contact call center 02-105-4638 to 0.
8. How to check shipping status
Customer can check the status at “My order”.
9. Shipping period
The products will be shipped within 2-3 working days after payment (excluding Saturday - Sunday and public holidays).